Terms & Conditions
These are the terms and conditions of The Rug Orient.com website. By placing an order on this website you are accepting these terms and conditions and you agree to be bound by them.
We reserve the right to update these terms and conditions at any time. Please check that you have read and understood our current terms and conditions.
Placing an Order
You may place an order with us by adding goods to your shopping basket and completing the check-out procedure or by placing an order with us over the telephone.
Confirmation of Order
You will receive an order acknowledgement by email.
When you receive order acknowledgement please check order details are correct and contact us immediately if there are any discrepancies.
Processing Payment
We may process payment for order immediately or any time prior to dispatch.
VATS and Duties
prices are inclusive of shipping but excluding of VAT and duties VAT and duties at destination, if any, are the responsibility of customer.
Shipping
Deliveries are made by express couriers.
Cancellations
You may cancel an order at any time prior to it being dispatched for a full refund.
Return and Exchange
You can apply for a Return or Exchange within 7 days of your
purchase
If you are not satisfied with your purchase, please return it to us within 7
days of your purchase, and we will gladly issue a refund or process an exchange
maximum within a week of receiving the returned goods.
Items must be undamaged and unused with all original tags attached for a return
to be acceptable.
NOTE: Buyer pays the return courier charges.
Exchange
The exchange depends on the availability of stock at that moment.
Items must be undamaged and unused with all original tags attached for an
exchange to be acceptable.
NOTE: Buyer pays the return courier charges.
Return and Exchange Procedure
To return the item, please follow the procedure below:
· Take a picture of the defective part of the item
· Pack the item back in the original packing
· Email us info@therugorient.com the picture of the defective part and let us know that you want to return or exchange.
· We will give you the address to return the item
· Go to your local courier and send us the package
Refunds
Once we have received your return package and you have provided us with either your bank account or any other means to receive your money back, your refund will be processed within 7 business days. In the case of bank transfer, please allow another 2 to 4 business days for the amount to be credited to your bank account.
Responsibility Limitation
- Please note that slight variations of colors are not accepted by us to constitute faulty. colors in the actual item may vary due to translation and reproduction limitation of photography. The carpet being hand knotted / hand finished and due to the nature of its variability, The Rug Orient will not be responsible for minor differences in shape, pattern and size, which may occur.
- Slight pile shedding is inevitable in rugs and therefore these products are not considered faulty.
- Sizes displayed on the website can slightly vary and are only an approximation.
For any queries Pls contact The Rug Orient
Authenticity certificate
All of our carpets are 100% guaranteed hand made. An Authenticity certificate can be provided on customer request.